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ENVÍO EXPRESS GRATUITO

FAQs - Shipping & Returns

What shipping methods do you offer and what countries do you deliver to?

We offer worldwide shipping:

- FREE EXPRESS Shipping: 2-5 working days to all countries
- EXTRA-EXPRESS Shipping: 1-2 working days to all countries, available at an additional cost

Do I have to pay customs fees on my order?

Customs fees are applied at the discretion of the carrier and according to local laws. All customs fees must be payed by the customer and they will not be covered by KAMPOS.

Where is my order?

You can track the status of your shipment either by entering your tracking number on the carrier’s official website (as mentioned in the dispatched confirmation email) or by accessing to the ‘My Account’ section on our site. In case you did not receive a tracking number, please contact us at info@kampos.com so that we can help you further (please be aware that the tracking number is only available once the order has been dispatched).

How do I return a product?

We accept returns for any reason within 14 days from the delivery date of the order. You can find out further information HERE and please read our Return Policy carefully before requesting a return.

How long does it take to process a return?

Once we receive your returned parcel at our warehouse, it will take up to 3 days for our Quality Check team to control your item. After that, the refund will be issued within 14 working days upon receipt of the return and if all the conditions mentioned in our return policy are met. You will receive the refund on your original payment method. If you have questions about your order or need further assistance, please contact us at the following email address: info@kampos.com.

How long does it take to get a refund?

Once your refund has been issued, it might take up to 14 working days for you to see it in your statement.

What should I do if I receive the wrong product?

We sincerely apologize if you have received a product that is not the one you ordered. Please contact us at info@kampos.com and we will make sure to get you the KAMPOS product you ordered!

What should I do if I receive a defective product?

If, despite all of our quality checks, you find a defect with your product, please contact us within 24h after receiving your delivery at info@kampos.com. Please attach a picture of the item and the defect as this will help us solve your problem as efficiently as possible. We will cover all return costs and send you back your new product free of charge.

Can I return swimwear items?

To make sure you do get a refund, you need to keep the item clean, and the hygiene strip must be still in place. Please, do keep your underwear on when trying your swimwear. No items will be refunded if not perfectly clean and in their original conditions. We understand you want to try your item on like you would in a shop, but please don’t actually wear it to respect hygiene rules.