FAQs
POPULAR QUESTIONS
FAQs TOPICS
We need change, we need greater conscience for a better and more sustainable world for our future and our planet. At KAMPOS, we believe in creating a world with a conscience now and for future generations. We offer high quality, sustainable and beautifully designed fashion products combined with our purpose: raising awareness around over-fishing and tackling the marine pollution that is threatening the Mediterranean Sea. Born from the sea, we propose a life by the sea with integrity.
The brand’s inspiration and origins are derived from our deep and unconditional love for the Mediterranean Sea and the beauty and history it exudes. KAMPOS is derived from κάμπος, a Greek word which translates into “Sea Creature”. In Roman and Greek cultures, it was sacred to Neptune and Poseidon. Considered a symbol of power, authority and good fortune embodying strong emotions and intuitions, we empower these characteristics in everything the we create and do.
In creating KAMPOS, we are challenging the traditional luxury and fashion industry to offer a brand that is committed to embracing social and environmental issues as part of our business model. It involves passion, care and devotion from all of us at KAMPOS, from our suppliers to our whole team. The KAMPOS brand is not a job but a purposeful journey we create and share everyday with our whole heart. We take actions to pursue our purpose and we are 100% committed to our customers who believe in us and our planet that needs us more than ever.
Shopping at KAMPOS is 100% safe! We are a member of "Verified by Visa" and "Secure by MasterCard", providing additional security when using your payment cards online. We use industry-standard encryption systems for potentially sensitive information, such as your name, address and other critically sensitive information like your credit / debit card details. Information passed between your computer and our website cannot be read in the event of someone else intercepting it.
After placing your order, you will be directed to an order confirmation page, containing your order number. It will also be emailed to you (this could take up to 30 minutes to reach your inbox). Once our warehouse team has processed your order, you will receive a second email to inform you that your order is on its way.
Unfortunately, our website does not currently allow you to change or cancel anything yourself – please write us an email at info@kampos.com, specifying your order number, and we will assist you further.
Our packaging policy is clear and strict. We do not (and we will never) use single use plastics anywhere in our packaging. We thought through every single material of our packaging in order to ensure that everything is made of recycled materials and 100% recyclable. We've partnered with suppliers sharing the same vision as us and all our packaging materials are FSC/PEFC certified.
We offer worldwide shipping:
- FREE EXPRESS Shipping: 2-5 working days to all countries
Customs fees are applied at the discretion of the carrier and according to local laws. All customs fees must be payed by the customer and they will not be covered by KAMPOS.
You can track the status of your shipment either by entering your tracking number on the carrier’s official website (as mentioned in the dispatched confirmation email) or by accessing to the ‘My Account’ section on our site. In case you did not receive a tracking number, please contact us at info@kampos.com so that we can help you further (please be aware that the tracking number is only available once the order has been dispatched).
We accept returns for any reason within 14 days from the delivery date of the order. Simply write us at info@kampos.com. Please read our Return Policy carefully before requesting a return.
If you’re unsure about the right size for you, we suggest you to visit one of our boutiques around the world or contact us at info@kampos.com. Unnecessary shipments and returns are against KAMPOS’ philosophy because of their negative impact on the environment. In order to limit the number of returns we will charge customers who wish to return their products the following fees which will be used to cover for shipment costs and offset the carbon footprint of the deliveries through a donation. Specifically we will deduct from the refund the following:
25 EUR for orders within the EU
40 EUR for orders outside of the EU
In addition we will cross charge any custom duties or import/export fees for orders outside of the EU. Please think carefully before placing an order online.
Once we receive your returned parcel at our warehouse, it will take up to 3 days for our Quality Check team to control your item. After that, the refund will be issued within 14 working days upon receipt of the return and if all the conditions mentioned in our return policy are met. You will receive the refund on your original payment method. If you have questions about your order or need further assistance, please contact us at the following email address: info@kampos.com.
Once your refund has been issued, it might take up to 14 working days for you to see it in your statement.
We sincerely apologize if you have received a product that is not the one you ordered. Please contact us at info@kampos.com and we will make sure to get you the KAMPOS product you ordered!
If, despite all of our quality checks, you find a defect with your product, please contact us within 24h after receiving your delivery at info@kampos.com. Please attach a picture of the item and the defect as this will help us solve your problem as efficiently as possible. We will cover all return costs and send you back your new product free of charge.
To make sure you do get a refund, you need to keep the item clean, and the hygiene strip must be still in place. Please, do keep your underwear on when trying your swimwear. No items will be refunded if not perfectly clean and in their original conditions. We understand you want to try your item on like you would in a shop, but please don’t actually wear it to respect hygiene rules.
Each collection offers high-quality and long-lasting products and for the moment, they are permanent collections.
Our products are 100% made in Italy and we work with 5 of the top suppliers in Italy. To find out who they are, please click HERE. When making decisions, we take into consideration environmental impact, durability and quality. Our sustainable approach involves high-quality and long-lasting products and our collections prove we can create both sustainable and quality products.
You can learn about each product on their individual product page. If you have any other questions or thoughts, please email us at info@kampos.com.
You can learn about our product sizes directly on each individual product page by clicking on the "Size Guide" button. If you still have questions or even in case you would like to share your thoughts with us, feel free to email us at info@kampos.com.
We have set strict guidelines and principles with all our suppliers as outlined in our Supplier Code of Conduct. Our suppliers must agree to our Supplier Code of Conduct to work with us. All our partners commit to comply with all quality, health and environmental regulations and minimise or/and eliminate negative impacts on the environment. They guarantee the production of climate-friendly products with regulated manufacturing processes that minimise textile waste and reduce power consumption and greenhouse gas emissions.
We conduct planned and unplanned supply chain audits. We believe that it is our responsibility to ensure that ethical standards and best sustainable practices are adhered to at all times. This involves ensuring the right production processes and quality assurance steps are being respected. We organize quarterly supply chain audits with each supplier and every quarter, we plan 1 to 3 unplanned visits.
We want to push boundaries and challenge the status quo. We work closely with all our suppliers to improve results on a yearly basis. Together, we re-think the source of materials and the current production methods.
For each supplier, we set targets. During our annual meeting, we review and report results about key components including carbon footprint, water consumption and pollution and waste. In 2021, we reported that the use of recycled materials (80% of our total production) helped us reduce negative impacts on the environmental from waste to carbon footprint and land use.
Absolutely not. We refuse to harm animals in the manufacturing or testing process of our products.
We are extremely sensitive to animal welfare. We only purchase materials from the most highly regarded suppliers who can guarantee full traceability and certifications. We have developed an animal welfare policy and our suppliers must adhere to it. Our animal welfare policy is described in our Supplier Code of Conduct.
We work with 7 suppliers, all based in Italy: Aquarelle, Creazioni Digitali, Canepa, Danor, Giovanna Locatelli, Premi Spa and Cintelli and Galluzzo. They are small to medium-sized businesses, which guarantee full transparency, traceability, quality, and respect towards humans and the environment. They ensure fair wages for all workers and comply with the applicable national wage laws. All the products are 100% Made in Italy. Read more about our suppliers here.
Three of our main suppliers introduced wastewater treatment plant in order to reduce the consumption of water. Aquarelle recycles and reuses the 35% of the wastewater. Creazioni Digitali has presented an exceptional innovation: GreenDrop, a digital pigment printing on all types of fabrics. This technology has a better environmental impact since the use of water is reduced to a minimum as the classic treatments of steaming and washing the fabric are no longer necessary. The Canepa company has created the ‘SAVEtheWATER® - Kitotex®’ patent, which – using non-toxic, biocompatible and biodegradable natural materials, obtained from chitinous matter found in the exoskeletons of arthropods – allows the reduction of water and energy consumption by 95% and enables the significant elimination of pollutants (CNR Biella certification).
We work with the top natural and synthetic dyes available in Italy. We require from our suppliers to prioritize innovative and sustainable dyeing techniques that reduce our footprint as much as possible. They use certified and recognized processes such as STANDARD 100 by OEKO-TEX® and follow strict protocols such as ZERO DISCHARGE OF HAZARDOUS CHEMICALS (ZDHC) protocol.
We accept any debit or credit card (e.g. Visa, Mastercard, American Express, Carte Bleue and Maestro), Discover and Paypal.
Our payment processor is certified Level 1 PCI DSS, which guarantees the safety of payments made on our website.
When your card has been authorised, payment will be taken immediately, and you will receive an email confirming that your order has been successful.
For any questions about how our site uses your personal data, please CLICK HERE.
You can get in touch in 3 different ways:
- By email at info@kampos.com
- By message (CLICK HERE)
- By WhatsApp at www.kampos.com and click on the ‘WhatsApp’ button at the bottom right
