We offer worldwide shipping:
- FREE EXPRESS Shipping: 2-5 working days to all countries
- EXTRA-EXPRESS Shipping: 1-2 working days to all countries, available at an additional cost
Customs fees are applied at the discretion of the carrier and according to local laws. All customs fees must be payed by the customer and they will not be covered by KAMPOS.
You can track the status of your shipment either by entering your tracking number on the carrier’s official website (as mentioned in the dispatched confirmation email) or by accessing to the ‘My Account’ section on our site. In case you did not receive a tracking number, please contact us at email@example.com so that we can help you further (please be aware that the tracking number is only available once the order has been dispatched).
Once we receive your returned parcel at our warehouse, it will take up to 3 days for our Quality Check team to control your item. After that, the refund will be issued within 14 working days upon receipt of the return and if all the conditions mentioned in our return policy are met. You will receive the refund on your original payment method. If you have questions about your order or need further assistance, please contact us at the following email address: firstname.lastname@example.org.
Once your refund has been issued, it might take up to 14 working days for you to see it in your statement.
We sincerely apologize if you have received a product that is not the one you ordered. Please contact us at email@example.com and we will make sure to get you the KAMPOS product you ordered!
If, despite all of our quality checks, you find a defect with your product, please contact us within 24h after receiving your delivery at firstname.lastname@example.org. Please attach a picture of the item and the defect as this will help us solve your problem as efficiently as possible. We will cover all return costs and send you back your new product free of charge.
To make sure you do get a refund, you need to keep the item clean, and the hygiene strip must be still in place. Please, do keep your underwear on when trying your swimwear. No items will be refunded if not perfectly clean and in their original conditions. We understand you want to try your item on like you would in a shop, but please don’t actually wear it to respect hygiene rules.