KAMPOS accepts returns for any reason within 14 days from the delivery date of the order.
The items have to be sent in their original conditions within 14 days from the receipt of the authorization label, and not before communicating it to our Customer Service by email (email@example.com). Our representative will contact and provide you with all the information you will need in order to send the items back to our warehouse, including the authorization label to be inserted in the return package.
Products need to be in their original conditions, with their hang tags attached. Products cannot be used or damaged.
In case of faulty items, KAMPOS will be glad to cover shipment costs and send back to you new products free of charge.
In the event that the conditions here above are not respected, or returned items are used or damaged, KAMPOS will not refund you. In that case, you can decide to take back the returned items at your own expenses.
The refund of the total amount will be issued within maximum 14 days of receipt of shipment. The time needed for the refund will vary according to the payment method you decided to use.