Yes, we offer free shipping on orders over €150 within CEE countries and the United States. For all other countries, free shipping is available on orders over €350. Estimated delivery times are between 3–5 business days. For orders below these thresholds, shipping costs will be calculated at checkout.

What shipping methods do you offer and which countries do you ship to?

We ship worldwide. We offer free shipping on orders over €150 within CEE countries and the United States. For all other destinations, free shipping is available on orders over €350. Estimated delivery times are between 3–5 business days. For orders below these thresholds, shipping costs will be calculated at checkout.

Return conditions vary depending on the country to which the order was delivered.


For online orders delivered to countries within the European Union, customers may exercise their right of withdrawal within 14 calendar days from the date of delivery.


To be eligible for a return or exchange, the product must be returned in its original condition: unused and unwashed, worn only briefly for fitting purposes, complete with all original tags and accessories, free from stains, odours, traces of creams, cosmetics or any other signs of use, and with the hygiene protection intact and correctly positioned, where applicable.


If you wish to exchange the product for a different size, the exchange is subject to availability of the requested item. Return shipping costs, the cost of shipping the replacement item and any customs duties are the responsibility of the customer.


If you prefer to return the product, the costs and risks associated with the return shipment are the responsibility of the customer, who may freely choose which courier to use.


All returned products, particularly swimwear, undergo a quality inspection, a condition assessment and a sanitisation process. Handling, treatment, sanitisation and restoration costs of up to €50 may be applied, depending on the condition of the item and the work required. If the product shows signs of use, washing, contamination, damage, odours, stains, cosmetic residue or any other condition incompatible with a normal fitting, KAMPOS may reduce the refund or reject the return, within the limits permitted by applicable law.


Orders delivered outside the European Union are final and cannot be returned or exchanged due to a change of mind, incorrect size selection, fit, colour, style or personal preference, except for any mandatory rights provided under applicable law and in cases involving an incorrect, defective, damaged or non-conforming product.


Once the product has been received and inspected, the refund will be processed in accordance with the time limits established by applicable law. Once issued, it may take up to 14 business days for the amount to appear on the original payment method.


To avoid unnecessary returns, we recommend consulting the Size Guide available on the product page or contacting us at customercare@kampos.com. We will be pleased to help you choose the most suitable size.

You can find the size guide directly on each product page. If you have doubts or would like personalized advice, you can write to us at customercare@kampos.com.

All KAMPOS products are available online at www.kampos.com, and we offer free worldwide shipping for orders over 110 euros. You can also find us in our physical stores. To see the exact locations, click below:

Italy

Spain

Maldives

Korea

United Arab Emirates

Sustainability is at the core of everything we do from the selection of raw materials to product development and packaging. We constantly look at ways to minimize consumer risks and maximize opportunities in relation to sustainability. Guaranteeing each product is made from sustainable and recycled materials is more than a choice, it’s a daily commitment for you and for our planet. We have defined four clear criteria in every decision we make: environmental impact, transparency, strength and durability and quality. These four aspects are taken into consideration in every decision we take. We carefully choose each material and the artisans we work with (we work with artisans in Italy recognized for their methods, transparency and quality work). We leverage certified systems in our production system to guarantee the applied methods. We use Newlife™ which is a unique, complete and certified system of recycled polyester filament yarns coming 100% from post consumer bottles sourced.

FAQs

Why KAMPOS ?

We need change, we need greater conscience for a better and more sustainable world for our future and our planet. At KAMPOS, we believe in creating a world with a conscience now and for future generations. We offer high quality, sustainable and beautifully designed fashion products combined with our purpose: raising awareness around over-fishing and tackling the marine pollution that is threatening the Mediterranean Sea. Born from the sea, we propose a life by the sea with integrity.

 

What are the origins of KAMPOS ?

The brand’s inspiration and origins are derived from our deep and unconditional love for the Mediterranean Sea and the beauty and history it exudes. KAMPOS is derived from κάμπος, a Greek word which translates into “Sea Creature”. In Roman and Greek cultures, it was sacred to Neptune and Poseidon. Considered a symbol of power, authority and good fortune embodying strong emotions and intuitions, we empower these characteristics in everything the we create and do.

 

Why should I trust KAMPOS ?

In creating KAMPOS, we are challenging the traditional luxury and fashion industry to offer a brand that is committed to embracing social and environmental issues as part of our business model. It involves passion, care and devotion from all of us at KAMPOS, from our suppliers to our whole team. The KAMPOS brand is not a job but a purposeful journey we create and share everyday with our whole heart. We take actions to pursue our purpose and we are 100% committed to our customers who believe in us and our planet that needs us more than ever.
Is it safe to order from KAMPOS?

Shopping at KAMPOS is 100% safe! We are a member of "Verified by Visa" and "Secure by MasterCard", providing additional security when using your payment cards online. We use industry-standard encryption systems for potentially sensitive information, such as your name, address and other critically sensitive information like your credit / debit card details. Information passed between your computer and our website cannot be read in the event of someone else intercepting it. 

 

How do I know you have received my order?

After placing your order, you will be directed to an order confirmation page, containing your order number. It will also be emailed to you (this could take up to 30 minutes to reach your inbox). Once our warehouse team has processed your order, you will receive a second email to inform you that your order is on its way.

 

Can I modify or cancel my online order?

At the moment, it is not possible to modify or cancel an order directly from the website. If you need assistance, please write to us at  customercare@kampos.com indicating your order number and we will help you.

 

What is KAMPOS approach to packaging?

Our packaging policy is clear and strict. We do not (and we will never) use single use plastics anywhere in our packaging. We thought through every single material of our packaging in order to ensure that everything is made of recycled materials and 100% recyclable. We've partnered with suppliers sharing the same vision as us and all our packaging materials are FSC/PEFC certified. 

What shipping methods do you offer and which countries do you deliver to? 

We ship worldwide. We offer free shipping on orders over €150 within the European Union and the United States.

For all other countries, free shipping is available on orders over €350. For orders below this amount, shipping costs are calculated at checkout.

Estimated delivery times range from 3 to 5 business days.

 

Do I have to pay customs duties on my order? 

Any customs duties and import taxes are applied in accordance with the regulations of the destination country and are the responsibility of the customer. The courier will contact the customer to arrange payment.

 

Where is my order? 

You can track your shipment by entering the tracking number on the official website of the courier indicated in the shipping confirmation email or by accessing the “My Account” section of our website.

If you have not received your tracking number, please contact us at customercare@kampos.com.

Please note that the tracking number becomes available only after the order has been shipped.

 

How can I return a product?

Return conditions vary depending on the country to which the order was delivered.

For online orders delivered within the European Union, you may exercise your right of withdrawal within 14 calendar days from the date of delivery. The request must be submitted within this period by contacting customercare@kampos.com.

 

Returned items must be:

 

• unused and unwashed; 
• worn only briefly for fitting purposes;
• complete with all original tags and accessories;
• free from stains, odours, traces of creams, cosmetics or any other signs of use;
• returned with the hygiene protection intact and correctly positioned;
• properly packaged and protected.

 

The costs and risks associated with the return shipment are entirely the responsibility of the customer, who may independently choose which courier to use.

Parcels sent cash on delivery or with shipping costs charged to KAMPOS will not be accepted.

Orders delivered outside the European Union are final and cannot be returned or exchanged due to a change of mind, incorrect size selection, fit, colour, style or personal preference.

This exclusion does not apply to products incorrectly sent by KAMPOS, products that are genuinely defective, damaged or non-conforming, or any mandatory rights provided under the applicable law of the country of delivery.

Please read our Return Policy carefully before returning a product.

 

How long does it take to process a return?

Once the return has been received and inspected, the refund will be processed within the time limits established by law, provided that all the conditions set out in our Return Policy have been met.

The refund will be made using the same payment method used for the purchase and will include the price of the accepted products and, where required by law, the standard delivery costs originally paid.

 

How long does it take to receive a refund? 

Once the refund has been issued, it may take up to 14 business days for the amount to appear in your account or on your statement, depending on the processing times of your bank or payment provider.

 

What should I do if I receive the wrong product?

If you have received a product different from the one ordered, please contact us promptly at customercare@kampos.com and provide:

 

• the order number; 
• a description of the issue;
• clear photographs of the product;
• photographs of the packaging, where relevant.

 

Once the claim has been reviewed and accepted, KAMPOS will cover the necessary costs for the return, replacement or application of any other remedies provided under applicable law.

Shipping costs independently arranged by the customer without KAMPOS’s prior written authorisation will not be reimbursed.

 

What should I do if I receive a defective product?

If, despite all our quality controls, you discover a defect in the product received, please contact us at customercare@kampos.com, providing your order number and clear photographs of the defect.

Once the claim has been reviewed and accepted, KAMPOS will cover the return costs and send a replacement product free of charge.

Shipping costs independently arranged by the customer without KAMPOS’s prior written authorisation will not be reimbursed.

 

Can I return swimwear?

For online orders delivered within the European Union, swimwear may be returned within 14 calendar days from the date of delivery, subject to the conditions set out in our Return Policy.

For hygiene reasons, swimwear must be tried on exclusively over your own underwear, without removing, damaging, moving or altering the hygiene protection.

 

Returned items must be:

 

• unused and unwashed; 
• worn only briefly for fitting purposes;
• complete with all original tags and accessories;
• free from stains, odours, traces of creams, cosmetics or any other signs of use;
• returned with the hygiene protection intact and correctly positioned;
• properly packaged and protected.

 

The removal or alteration of the hygiene protection, as well as the presence of conditions incompatible with a normal fitting, may result in a reduction of the refund or rejection of the return, within the limits permitted by applicable law.

All returned swimwear undergoes a quality inspection, a condition assessment and a sanitisation process.

Handling, treatment, sanitisation and restoration costs of up to €50 may be applied.

Any amount withheld may take into account the overall condition of the product, the condition of the hygiene protection, the work required and any reduction in the commercial value of the item.

If the item shows signs of use, washing, contamination, damage, odours, stains, cosmetic residue or any condition that prevents it from being resold, KAMPOS may reduce the refund or reject the return, within the limits permitted by applicable law.

If the return is rejected, the customer may request that the item be sent back at their own shipping expense.
How often do your collections drop? Will products be restocked?

Each collection offers high-quality and long-lasting products and for the moment, they are permanent collections.

 

How do you guarantee the quality? Where are your collections made from?

Our products are 100% made in Italy and we work with 5 of the top suppliers in Italy. To find out who they are, please click HERE. When making decisions, we take into consideration environmental impact, durability and quality. Our sustainable approach involves high-quality and long-lasting products and our collections prove we can create both sustainable and quality products.

 

How can I find more information about a product?

You can learn more about each product on its dedicated page. If you have any other questions or doubts, please contact us by email at customercare@kampos.com.

 

What is the right size for me?

You can see the measurements of our products directly on each product page via the “Size Guide” button. If you still have questions or would like assistance, you can contact us by email at  customercare@kampos.com.
How do you guarantee an ethical and sustainable approach from your suppliers?

We have set strict guidelines and principles with all our suppliers as outlined in our Supplier Code of Conduct. Our suppliers must agree to our Supplier Code of Conduct to work with us. All our partners commit to comply with all quality, health and environmental regulations and minimise or/and eliminate negative impacts on the environment. They guarantee the production of climate-friendly products with regulated manufacturing processes that minimise textile waste and reduce power consumption and greenhouse gas emissions.

 

How frequently do you conduct supply chain audits?

We conduct planned and unplanned supply chain audits. We believe that it is our responsibility to ensure that ethical standards and best sustainable practices are adhered to at all times. This involves ensuring the right production processes and quality assurance steps are being respected. We organize quarterly supply chain audits with each supplier and every quarter, we plan 1 to 3 unplanned visits.

 

How do you tack results of your supply chain audits?

We want to push boundaries and challenge the status quo. We work closely with all our suppliers to improve results on a yearly basis. Together, we re-think the source of materials and the current production methods.

For each supplier, we set targets. During our annual meeting, we review and report results about key components including carbon footprint, water consumption and pollution and waste. In 2021, we reported that the use of recycled materials (80% of our total production) helped us reduce negative impacts on the environmental from waste to carbon footprint and land use.

 

Do you test your products on animals?

Absolutely not. We refuse to harm animals in the manufacturing or testing process of our products.

 

What is your position with materials which derive from animals?

We are extremely sensitive to animal welfare. We only purchase materials from the most highly regarded suppliers who can guarantee full traceability and certifications. We have developed an animal welfare policy and our suppliers must adhere to it. Our animal welfare policy is described in our Supplier Code of Conduct.

 

Who are your suppliers?

We work with 7 suppliers, all based in Italy: Aquarelle, Creazioni Digitali, Canepa, Danor, Giovanna Locatelli, Premi Spa and Cintelli and Galluzzo. They are small to medium-sized businesses, which guarantee full transparency, traceability, quality, and respect towards humans and the environment. They ensure fair wages for all workers and comply with the applicable national wage laws. All the products are 100% Made in Italy. Read more about our suppliers here.

 

Do your suppliers recycle their water?

Three of our main suppliers introduced wastewater treatment plant in order to reduce the consumption of water. Aquarelle recycles and reuses the 35% of the wastewater. Creazioni Digitali has presented an exceptional innovation: GreenDrop, a digital pigment printing on all types of fabrics. This technology has a better environmental impact since the use of water is reduced to a minimum as the classic treatments of steaming and washing the fabric are no longer necessary. The Canepa company has created the ‘SAVEtheWATER® - Kitotex®’ patent, which – using non-toxic, biocompatible and biodegradable natural materials, obtained from chitinous matter found in the exoskeletons of arthropods – allows the reduction of water and energy consumption by 95% and enables the significant elimination of pollutants (CNR Biella certification).

 

How do you make your dyeing process sustainable?

We work with the top natural and synthetic dyes available in Italy. We require from our suppliers to prioritize innovative and sustainable dyeing techniques that reduce our footprint as much as possible. They use certified and recognized processes such as STANDARD 100 by OEKO-TEX® and follow strict protocols such as ZERO DISCHARGE OF HAZARDOUS CHEMICALS (ZDHC) protocol.
Which methods of payment do you accept?

We accept any debit or credit card (e.g. Visa, Mastercard, American Express, Carte Bleue and Maestro), Discover and Paypal.

 

Is payment secure?

Our payment processor is certified Level 1 PCI DSS, which guarantees the safety of payments made on our website.

 

When will I be charged for my order?

When your card has been authorised, payment will be taken immediately, and you will receive an email confirming that your order has been successful.
How is KAMPOS protecting my personal data?

For any questions about how our site uses your personal data, please CLICK HERE.
How can I contact you?

You can contact us in 3 different ways:

- By email at customercare@kampos.com

- By message (CLICK HERE)

- Via WhatsApp at +39 3791688300