FAQs - Shipping & Returns

What shipping methods do you offer and what countries do you deliver to?

We offer worldwide shipping:

- FREE EXPRESS Shipping: 2-5 working days to all countries

Do I have to pay customs fees on my order?

Customs fees are applied at the discretion of the carrier and according to local laws. All customs fees must be payed by the customer and they will not be covered by KAMPOS.

Where is my order?

You can track the status of your shipment either by entering your tracking number on the carrier’s official website (as mentioned in the dispatched confirmation email) or by accessing to the ‘My Account’ section on our site. In case you did not receive a tracking number, please contact us at info@kampos.com so that we can help you further (please be aware that the tracking number is only available once the order has been dispatched).

How do I return a product?

We accept returns for any reason within 14 days from the delivery date of the order. Simply write us at info@kampos.com. Please read our Return Policy carefully before requesting a return.

If you’re unsure about the right size for you, we suggest you to visit one of our boutiques around the world or contact us at info@kampos.com. Unnecessary shipments and returns are against KAMPOS’ philosophy because of their negative impact on the environment. In order to limit the number of returns we will charge customers who wish to return their products the following fees which will be used to cover for shipment costs and offset the carbon footprint of the deliveries through a donation. Specifically we will deduct from the refund the following:

25 EUR for orders within the EU

40 EUR for orders outside of the EU

In addition we will cross charge any custom duties or import/export fees for orders outside of the EU. Please think carefully before placing an order online.

How long does it take to process a return?

Once we receive your returned parcel at our warehouse, it will take up to 3 days for our Quality Check team to control your item. After that, the refund will be issued within 14 working days upon receipt of the return and if all the conditions mentioned in our return policy are met. You will receive the refund on your original payment method. If you have questions about your order or need further assistance, please contact us at the following email address: info@kampos.com.

How long does it take to get a refund?

Once your refund has been issued, it might take up to 14 working days for you to see it in your statement.

What should I do if I receive the wrong product?

We sincerely apologize if you have received a product that is not the one you ordered. Please contact us at info@kampos.com and we will make sure to get you the KAMPOS product you ordered!

What should I do if I receive a defective product?

If, despite all of our quality checks, you find a defect with your product, please contact us within 24h after receiving your delivery at info@kampos.com. Please attach a picture of the item and the defect as this will help us solve your problem as efficiently as possible. We will cover all return costs and send you back your new product free of charge.

Can I return swimwear items?

To make sure you do get a refund, you need to keep the item clean, and the hygiene strip must be still in place. Please, do keep your underwear on when trying your swimwear. No items will be refunded if not perfectly clean and in their original conditions. We understand you want to try your item on like you would in a shop, but please don’t actually wear it to respect hygiene rules.